Road agencies have identified that there is a pressing need to link CustomerBased Levels of Service (CLoS) requirements related to road maintenance, to the intervention measures for maintenance (i.e., roughness, rutting, cracking, potholes, etc.) used by road asset managers, otherwise known as the TechnicalBased Levels of Service (TLoS). Therefore, this project aimed to determine the existence of statistically significant relationships between CLoS and TLoS across two road classes, urban and rural, that will allow the determination of a customer acceptable level of TLoS.
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